Plain answers about account data, channel analysis, sharing, and deletion.
What personal information does TitleHook collect from users?
We store account details such as your email, first name, profile image, sign-in method, plan, and account dates.
We also store workspace data you create or add, including public channels, conversations, projects, competitors, title history, saved items, preferences, request counts, and service errors.
Does TitleHook sell, share, or license my data to third parties?
No. TitleHook never sells, shares, licenses, or rents your personal data for advertising, marketing, data brokering, profiling, or analytics.
Operational services receive only what is needed to run the product: Stripe for billing, a processing service for chat requests, Google for sign-in and site analytics, and the public YouTube Data API for channels you add. Full card details never pass through TitleHook servers.
We do not integrate with ad networks, data brokers, social media tracking pixels, or retargeting systems.
How does TitleHook protect my data from unauthorized access?
Traffic is protected by HTTPS. Sign-in uses Google or a one-time email link, so TitleHook does not store account passwords.
Authenticated routes verify a signed session, admin routes require an allowlisted account, and abuse-prone endpoints use validation and rate limits.
Stripe hosts checkout and billing management.
Can I delete my TitleHook account and all associated personal data?
Yes. Email support@titlehook.com from your account email to request deletion. We purge user-owned app data such as account details, conversations, channels, competitors, projects, generation history, saved items, preferences, and usage limits.
The flow attempts to cancel an active subscription. Operational records may remain only in anonymized or legally required form, including billing records retained by Stripe.
Deletion cannot be undone.
What cookies does TitleHook use and can I control them?
A session cookie keeps you logged in, short-lived cookies protect sign-in flows, and Google Analytics 4 measures basic site and feature usage.
You can block analytics with browser tracking protection or an ad blocker without preventing the core product from working. Clearing session cookies requires you to sign in again.
No advertising, retargeting, or social media cookies are ever set.
What privacy choices do I have?
Depending on where you live, you may have rights to access, correct, delete, restrict, object to processing, or receive a portable copy of your personal data.
We do not sell personal information or use it for targeted advertising.
Contact support@titlehook.com from the address linked to your account. We may need to verify ownership.
How are chat requests processed?
Chat messages, video context, and the public channel data needed to answer may be sent to a processing service.
TitleHook keeps account history and limited operational records so projects work, limits can be enforced, and failures or abuse can be investigated. Private workspace content is not used to improve another customer's workspace.
Does TitleHook access private YouTube Analytics or transcripts?
No. The current channel scan uses public YouTube data and cannot see private impressions, click-through rate, traffic sources, audience retention, revenue, or private subscriber data.
The current public scan does not collect video transcripts. This policy will be updated before any transcript-storage feature is introduced.
When you ask chat about one of your specific published uploads, TitleHook may temporarily read its public description and a small public-comment sample to ground the answer. The raw fetched comment set is not stored in your channel profile; the resulting answer remains in your conversation history.