Specific answers about when to reach us, how we handle different inquiry types, and what to expect from the support process.
What are TitleHook support business hours and when can I expect a reply?
Our support team operates Monday through Friday from 9 AM to 6 PM Eastern Time, excluding major US holidays such as Thanksgiving, Christmas Day, New Year's Day, and Independence Day.
Messages submitted outside of business hours are queued and processed in the order they were received when the team returns the following business day.
During peak periods such as the days following a major product update, a new feature launch, or a widely-covered YouTube algorithm change, response volume may temporarily increase.
We maintain our commitment to replying within 24 hours for free-tier users and significantly faster for Premium subscribers.
Weekend inquiries submitted on Saturday or Sunday are typically addressed first thing Monday morning.
If you have a time-sensitive issue related to billing or account access, we recommend including the word "urgent" in your subject line so our team can prioritize your message when processing the queue.
We also monitor for critical service outages around the clock and will post status updates on our website if the title generator, tag generator, or scoring engine experiences unexpected downtime outside of regular business hours.
Key takeaway
Mon-Fri 9-6 ET with 24h max response. Premium gets priority. Mark urgent issues in your subject line.
Does TitleHook offer enterprise plans or custom pricing for teams and agencies?
Yes, TitleHook offers custom enterprise arrangements for YouTube management agencies, multi-channel networks (MCNs), media companies, and content teams that manage multiple channels or require higher volume access beyond what our standard Premium plan provides.
Enterprise plans can include features such as dedicated account management with a named support contact, custom API rate limits tailored to your workflow volume, and team billing with a single invoice for multiple user seats.
Additional enterprise benefits include priority onboarding assistance to help your team integrate TitleHook into existing content production pipelines, and volume-based pricing that reduces the per-seat cost as your team grows.
If you manage five or more YouTube channels, operate a content agency that produces titles at scale, or need to integrate TitleHook into a proprietary content management system, contact us through the form on this page with "Enterprise Inquiry" selected as the subject.
Include details about the number of team members, the approximate number of titles you generate per month, and any specific integration requirements so we can prepare a tailored proposal.
Key takeaway
Enterprise team responds within 2 business days. Include team size, monthly volume, and integration needs.
What is the detailed process for reporting a bug and what information should I include?
When you encounter a bug or unexpected behavior in TitleHook, submitting a thorough report helps our engineering team diagnose and resolve the issue faster.
Start by selecting "Bug Report" in the contact form subject dropdown, then include the following details in your message.
What to include:
Include a step-by-step description of exactly what you did before the error occurred, what you expected to happen versus what actually happened, and the full text of any error messages displayed on screen.
Also include your browser name and version number, your operating system, whether you were logged in or using TitleHook as an anonymous visitor, and whether the issue is reproducible every time or happens intermittently.
Screenshots are extremely valuable because they capture visual context that written descriptions can miss, such as layout glitches, truncated text, or misaligned UI elements.
If the bug involves the title generator producing unexpected output, include the exact description you typed into the input field so we can reproduce the generation.
For performance-related issues like slow loading times or timeouts, mention your approximate internet connection speed and whether you are using a VPN or corporate firewall that might affect network requests.
Key takeaway
Bug reports triaged within 1 business day. Include steps to reproduce, browser info, and screenshots.
How does TitleHook handle feature requests and what is the product development cycle?
Every feature request submitted through our contact form is logged in our internal product backlog and reviewed by our product team during weekly planning sessions.
We evaluate feature requests based on several criteria: how many users have requested similar functionality, the estimated impact on content creator workflows, technical feasibility within our current architecture, and alignment with our product vision.
When a feature request moves into active development, we add it to our public changelog roadmap so you can track its progress from planning through implementation to release.
Popular past feature requests that became actual product features include the YouTube tag generator, the 26-dimension title scoring engine, the title analyzer, and the saved favorites functionality.
If your feature request requires significant clarification or has multiple possible implementation approaches, a member of our product team may reach out to you directly to discuss your use case in more detail.
We strongly encourage detailed feature requests that describe the specific problem you are trying to solve rather than just the solution you envision. Understanding the underlying workflow challenge often leads us to build a more powerful and flexible solution than what was originally suggested.
Key takeaway
Describe the problem, not just the solution. Every request is reviewed weekly and tracked in our roadmap.
Does TitleHook offer API access and how do I inquire about programmatic integration?
TitleHook is exploring API access for developers, agencies, and platform integrators who want to incorporate our title generation and scoring capabilities into their own applications, dashboards, or content management workflows.
If you are interested in programmatic access, contact us through the form on this page with "API Access" or "Integration Inquiry" in your message.
Include in your inquiry:
Describe your intended use case in detail, including the type of application or platform you are building and the approximate volume of API calls you anticipate per day or per month.
Also specify whether you need real-time synchronous responses or can work with asynchronous batch processing, and any specific output format requirements such as JSON response structures or webhook delivery.
Providing these details upfront allows our technical team to assess compatibility with our infrastructure and prepare a comprehensive response about available endpoints, authentication methods, rate limiting tiers, and pricing structures.
API access discussions typically involve a technical discovery call where we align on your integration architecture, discuss data handling practices to ensure compliance with our privacy policy
and establish a testing timeline using sandbox credentials before moving to production.
We prioritize API partnerships that create genuine value for YouTube creators rather than enabling automated spam or low-quality content generation at scale.
Key takeaway
Include your use case, expected volume, and format needs. Discovery call + sandbox testing before production.
How long does a data export or account deletion request take to process?
Under GDPR, CCPA, and other applicable data protection regulations, you have the right to request a complete export of all personal data TitleHook holds about you, or to request full deletion of your account and all associated data.
Data export:
Data export requests are processed within 14 business days and delivered as a downloadable archive containing your account profile information, your title generation history, and any saved favorites or bookmarked titles.
The archive also includes your subscription and billing records with sensitive payment details redacted for security, and any support correspondence associated with your account. The export is provided in a structured, machine-readable JSON format that you can import into other services or review independently.
Account deletion:
Account deletion requests are processed within 30 calendar days as required by GDPR Article 17.
Upon deletion, we permanently remove your account credentials, personal profile data, generation history, saved titles, and all other personally identifiable information from our active databases.
Anonymized, aggregated analytics data that cannot be traced back to you may be retained for product improvement purposes as permitted under our privacy policy.
If you have an active Premium subscription, we recommend canceling it through the billing portal before submitting a deletion request to avoid any final billing cycle charges. To initiate either request, select "General Inquiry" on the contact form and clearly state whether you want a data export, account deletion, or both.
Key takeaway
Exports: 14 business days (JSON format). Deletion: 30 calendar days (GDPR). Cancel subscription first.